Privacy Policy

  1. Introduction

This privacy policy explains how Laundrybelle Ltd collects, uses, and protects your personal information when you use our services.

We are committed to complying with UK data protection law.

  1. Contact details

Laundrybelle Ltd
115–119 Mill Street
Macclesfield
Cheshire
SK11 6NN
United Kingdom

Email: hello@laundrybelle.com
Telephone: 01625 429222

  1. Information we collect

We collect and process the following types of personal information:

  • Name
  • Contact details
  • Address (where required for service delivery)
  • Order and service information
  • Payment transaction information
  • Communication records (including queries and complaints)

  1. How we obtain information

We obtain personal information directly from you when you:

  • Use our services
  • Place an order
  • Contact us
  • Make enquiries or complaints

  1. How we use your information

We use your personal information to:

  • provide and manage our services
  • process and complete customer orders
  • arrange service delivery
  • manage payments and transactions
  • respond to enquiries and complaints
  • maintain service records
  • comply with legal and accounting obligations
  • send marketing communications (where consent has been given)

  1. Payment information

We process payments securely through third-party providers.

We do not store full payment card details.

We receive only the information necessary to confirm and record payment transactions.

  1. Lawful basis for processing

Under UK data protection law, we must have a “lawful basis” for collecting and using your personal information.

The lawful bases we rely on may include the following:

Our lawful bases for collecting or using personal information for providing services and goods are:

Consent – we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. You can withdraw your consent at any time.

Contract – we need to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.

Our lawful bases for collecting or using personal information for the operation of customer accounts and guarantees are:

Consent – we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. You can withdraw your consent at any time.

Contract – we need to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.

Our lawful bases for collecting or using personal information for service updates or marketing purposes are:

Consent – we have permission from you after we gave you all the relevant information. You can withdraw your consent at any time.

Our lawful bases for collecting or using personal information for dealing with queries, complaints or claims are:

Consent – we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. You can withdraw your consent at any time.

Contract – we need to collect or use the information so we can enter into or carry out a contract with you.

  1. Data sharing and third parties

We may share personal data with trusted third parties where necessary to provide our services or meet legal obligations.

These may include payment processors and service partners.

All third parties are required to process data securely and only for specified purposes.

We remain responsible for your personal data at all times.

  1. Data retention

We retain personal data only for as long as necessary for operational and legal purposes.

Typical retention periods include:

  • Customer records: up to 12 months
  • Financial records: up to 6 years
  • Marketing data: until consent is withdrawn or no longer valid
  • We regularly review and securely delete or anonymise data when no longer required.

  1. Your data protection rights

Under UK data protection law, you have the right to:

  • Access your personal data
  • Correct inaccurate data
  • Request deletion of your data
  • Restrict or object to processing
  • Data portability
  • Withdraw consent for marketing at any time
  • We will respond to requests within one month.

  1. How to complain

If you have any concerns about our use of your personal information, you can make a data protection complaint to us:

Email: hello@Laundrybelle.com
Telephone: 01625 429222
Post: 115–119 Mill Street Macclesfield Cheshire SK11 6NN

If you remain unhappy with how we’ve used your data after raising a complaint with us, you can also complain to the ICO.

Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

Helpline number: 0303 123 1113
Website: https://www.ico.org.uk/make-a-complaint

  1. Changes to this policy

We may update this privacy policy from time to time. The latest version will always apply.

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