1. Acceptance of terms
By placing an order with Laundrybelle (whether in-store, via pickup and delivery, telephone, or online), you agree to these Terms & Conditions. These terms apply to all services unless otherwise stated in a written service-specific agreement.
We reserve the right to update these Terms & Conditions from time to time. The version in force at the time of order acceptance will apply.
2. Services
We provide laundry, dry cleaning, ironing, garment care, and related textile services.
We may, from time to time, introduce additional services including (without limitation) pickup and delivery services, subscription services, and online ordering systems. Where applicable, additional terms may apply to those services and will be made available prior to use.
3. Payment terms
3.1 PAYMENT REQUIREMENT
Full payment is required for standard items prior to processing.
For some items where the extent of work required cannot be determined in advance, a deposit may be taken prior to processing. The balance will be payable in full before items are returned.
We do not begin processing any items until the required payment has been taken. We reserve the right to withhold processing or return any order where payment has not been received in full.
The only exception to this requirement applies to pre-agreed B2B credit account customers, who are invoiced in accordance with their agreed contractual terms.
3.2 INSPECTION AND FINAL PRICING
Where items are collected prior to inspection (including pickup and delivery orders), items will be assessed and/or weighed at our premises.
Final pricing will be confirmed following inspection. Processing will not commence until payment has been taken for the final amount.
3.3 PAYMENT METHODS
We accept card payments via secure third-party payment providers.
We do not store full payment card details. Payment information is securely handled by PCI-compliant providers.
4. Customer information requirements
All orders must include at minimum:
- Full name
- Telephone number
- Additional information (such as address and email) may be required depending on service type.
This information is required for order traceability, service delivery, and customer communication.
5. Pickup & Delivery Services (PUD)
Pickup and delivery services, where offered, form part of our extended service offering.
5.1 SERVICE CONDITIONS
Collection and delivery times are estimates only.
Customers must ensure reasonable access to premises for collection and delivery.
Items may be left in a safe place if instructed by the customer.
5.2 LIABILITY
Risk in goods transfers to us upon collection and returns to the customer upon delivery completion.
We are not responsible for loss or damage arising from incorrect instructions, unsafe storage requests, or inaccessible delivery locations.
6. Third-party processing
We may, where necessary, use carefully selected third-party specialist processors to complete certain cleaning, finishing, or restoration services.
All third-party processors are required to meet appropriate quality, handling, and care standards.
We remain responsible for the overall service provided.
7. Promotions and offers
7.1 GENERAL PROMOTION TERMS
From time to time we may offer promotional discounts or offers.
Unless explicitly stated otherwise:
- Promotions are non-transferable
- No cash alternative is available
- Offers are subject to availability
- We reserve the right to amend or withdraw promotions at any time
7.2 SPECIFIC PROMOTIONS
Where a promotional discount is offered (including percentage or fixed discounts), the offer:
- Applies only to the specified service category
- Applies only within the stated promotional period
- Cannot be exchanged for cash or credit outside the scope of the offer
- Full details of eligibility and scope will be displayed at point of promotion.
8. B2B / Business accounts
Where business credit accounts are agreed in writing:
- Payment terms will be specified in a separate credit agreement
- Invoices will be issued on an agreed schedule
- Standard consumer payment terms do not apply
- We reserve the right to withdraw credit facilities at any time where payment terms are not met.
9. Subcontracted services
We may use third-party specialist processors to carry out certain services where required.
While reasonable care is taken in selecting partners, certain specialist processes may be undertaken off-site.
We remain responsible for the overall service provided.
10. Limitation of liability
We will exercise reasonable care and skill in providing our services.
Our liability for loss or damage to items is limited to the lesser of:
- Ten times the cost of the service, or
- The depreciated value of the item
- Claims must be reported within a reasonable time after collection or delivery.
We are not responsible for:
- Pre-existing damage or wear
- Colour loss or shrinkage within normal tolerances
- Items left in garments
11. Uncollected items
Items not collected within 90 days may be disposed of or donated without further notice.
12. Right to refuse service
We reserve the right to refuse service for any item that is:
- Considered unsafe to process
- Improperly labelled
- Excessively soiled
- Likely to be damaged by standard cleaning processes
13. Governing law
These Terms are governed by the laws of England and Wales.